RETURNS & EXCHANGES

Return Eligibility

 QUALITY CHECK PROCESS:

In order to be eligible for a return, the item(s) must be unused, undamaged, unwashed and in the original state you received it in.

The item(s) must have all FASHPICK and designer tags still attached. Shoes must be returned in their original box along with the dust bags contained in the box. Returns not meeting our policies will be rejected and sent back to the customer.

Ordinary Online Returns

If you wish to return your order, you have 14 days from receiving your order to arrange for a return by following our return process listed below. We will then issue a full refund for the duly returned item(s).

If you have purchased the item using a Credit Card then the refund will be returned to the card used within 7-14 working days due to varying processing times between payment providers, however, if you purchased the item with our ‘Cash on Delivery’ option then a credit note* will be issued under your account as 'account credit' in the refund amount to be used on fashpick.com.

*Kindly note, for system reasons, our guest checkout customers must create a full account on fashpick.com in order to generate the credit note.

REFUND AMOUNT:

The refund amount is equal to the returned item's purchase price excluding delivery.

Return Process

         1. Sign into your account on fashpick.com and click on My Orders and choose the order number(s) referring to the item(s) you wish to return.

2. Choose the item(s) you wish to return (Kindly note that if your return request is past the 14 day window, then it will automatically be rejected on the website).

3. Click on the ‘Return Order’ button.

4. Pack the item(s) you wish to return in their original labels and barcodes attached.

5. Attach the return label on the exterior of the package.

6. Our courier service will then contact you to arrange for the collection within 3-5 days from your request.

7. Our team will go through a quality check process of the returned item(s), if confirmed, a refund in the original form of payment (or credit note if Cash On Delivery) will be issued to you.

You can check the status of your return request on our website by singing into your account and choosing 'My Returns'. 

 Damaged/Defected Goods

If your order is received damaged, kindly arrange a return with us using the steps mentioned above as our Return Process.

The damaged item(s) must be returned within 14 days of receiving your order in the exact condition received in order to receive a full refund including delivery & handling charges, and taxes. Replacements are subject to availability.

Defected items are subject to returns, if you receive a defected item kindly contact us at customercare@fashpick.com or follow the steps mentioned above as our Return Process to arrange for a return. Replacements are subject to availability.

Exchanges

Unfortunately we are not offering an exchange option at the moment, kindly use our Return Process mentioned above to return your item and place a new order for the replacement requested.

Products information, stock and pricing

While the website strives to provide accurate products information (such as stock availability, pricing, products features, images and specifications) typographical errors may occur.

The colors of our products appear on the website will be displayed as accurately as possible. However, as the actual color you see will depend on your monitor, we cannot guarantee that your monitor' display of any color will be accurate.

Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website hae the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process you order online, the total cost will be debited to your credit card account and notifying you by email that the payment has been processed.

We strive to provide you with the best prices possible on the website.

Stock availability and pricing are subject to change without prior notice.

SHIPPING & DELIVERY

Online order delivery is currently available only within the Kingdom of Saudi Arabia. However, we will update our website once we broaden our delivery channels and apologize for any inconvenience this may cause.

Our working hours are from 8am to 8pm, and our delivery cut-off time is 3pm, any orders placed within these hours and by the cut-off time will be shipped and delivered within 3-5 working days within addresses listed in KSA.

Any orders placed outside these hours, or after the cut-off time, or on Fridays, or any other Public Saudi Holiday are subject to be shipped and delivered within 3-5 working days from the first working day following the holidays/Fridays.

Kindly note that for our ‘Cash on Delivery’ option an additional SAR 25 delivery fee is charged.

Once your order has left our facility, you will receive an email confirming the shipping of your item along with a tracking number to track the progress of your order online on the courier’s website provided.

Our delivery time starts from the moment an order is accepted and includes a 24hour period where your items will be processed and dispatched by our facility. Kindly note this may take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

PAYMENT

The website provides the possibility to purchase product(s) online and to settle payment online based on shipping, delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals.

We accept Credit Cards using Visa and/or MasterCard. We also have our ‘Cash on Delivery’ option* subject to the additional SAR 25 delivery fee mentioned in our 'SHIPPING & DELIVERY’ section.

For online payment transactions, customer will receive an order acknowledgement once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card supplier for any reason. You should check your bank credit card supplier for that.

Upon checkout, you are provided with payment method options, kindly choose the option you prefer.

Once payment has been received we will email you with a purchase receipt.

We do not store your credit card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service proider's site are encrypted.

We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment gateway.

Credit card details provided by you for benefiting from the online service will be thruthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order.

The online service will not be liable for any credit card fraud. The liability use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or partial refund will be given to you via your method of payment. (Kindly refer to our returns section for more information).

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms kindly refrain from using this facility.

GIFT CARDS

We will soon have a gifting program on our website, kindly subscribe to our newsletter to receive the latest information and updates.

CAREERS

We at FASHPICK pride ourselves with our exceptional work environment & professional work ethics. We have a unified energy where fashion is really the core and drive of our work. We are always looking for that right person to fill each and every position within our portfolio. If you have a passion for fashion and an enthusiastic attitude towards work, please send us your CV to careers@fashpick.com

FAQS

DO I NEED TO SET-UP AN ACCOUNT TO PLACE AN ORDER?

You do not need to set-up an account to place an order. However, we do advise you to set-up an account in order to benefit from our services such as:

1. Adding items to your WishList including sold out items.

2. Staying up to date with our new arrivals.

3. Receiving curated newsletters on trend reports and season must-haves.

4. Getting a notification once we start our season sales.

5. Having the option to track your orders and orders’ history.

6. Requesting an item return directly from your account.

7. Receiving a credit note if you chose the ‘Cash on Delivery’ option.

8. Saving your delivery address and card details for a faster checkout during your next purchase.

HOW DO I SET-UP AN ACCOUNT?

To set-up your account on fashpick.com simply click on the ‘Register’ icon on the top right of our home page and follow the steps mentioned. 

WHAT DO I DO IF I AM HAVING TROUBLE ACCESSING MY ACCOUNT?

If you have an account registered and forgot your password, click on the ‘forgot password’ tab and you will receive an email on how to re-set your password. If you are experiencing any other technical difficulties/issues kindly contact us at customercare@fashpick.com with a description of the trouble you are facing. Kindly note our working hours are 9am to 8pm.

HOW DO I KNOW IF MY ACCOUNT INFORMATION IS CONFIDENTIAL?

We at FASHPICK take personal information and data security very seriously therefore any personal information you provide us is stored in secure servers. We use a Secure Socket Layer (SSL) Technology to encrypt all online payments done through fashpick.com. Kindly check our Privacy Policy section for full details on any additional information.

DOES FASHPICK DO ANY SEASONAL SALES?

Our seasonal sales usually take place twice a year. Occasional promotions may come up throughout the year, kindly register an account with us to stay up to date on any promotions and sales.

HOW DO I SELECT A PAYMENT CURRENCY?

We currently use only Saudi Arabian Riyals on our website.

WHAT PAYMENT METHODS ARE ACCEPTED BY FASHPICK?

We accept payments done by credit cards using Visa and MasterCard. We also have a ‘Cash on Delivery’ option for purchases over SAR 10,000 subject to an additional SAR 25 delivery fee. Please note we do not accept cheques. For more details on Payment please click here

WHERE DOES FASHPICK SHIP?

FASHPICK is exclusive to shipping to KSA at the moment.

DOES FASHPICK SHIP TO MULTIPLE ADDRESSES?

Currently we can only ship to one address per order.

CAN I MAKE CHANGES ON MY ORDER ONCE IT HAS BEEN PLACED?

Before an item has been dispatched for delivery, we are able to cancel or amend your order (changing the size depending on availability or editing the billing/shipping address). However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you wish to make any amendments or changes kindly contact us at +966.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, we will send you an email confirming the dispatch of your item along with a tracking number to track the item online on the courier’s website. 

WHAT IS THE RETURN POLICY?

We currently offer a 14 day return for unused, unworn, undamaged and in original condition items with all tags and labels still attached. The item must be in full re-sellable condition. We offer a full refund on eligible returns as well as a credit note option to be used on fashpick.com only. For full details on our Return Policy please click here

HOW CAN I RETURN MY ORDER?

You can return your order, if it is eligible for returns, by following our Return Process, please click here for more details.

HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

We offer a 3-5 working days for orders to be delivered. Please go through our  SHIPPING & DELIVERY section for more details.

 WHAT ARE THE SHIPPING AND RETURN CHARGES?

Shipping charges within the Kingdom are calculated upon checkout. An extra delivery fee is applied to orders paid for by cash on delivery for 25 SAR. Returns are charged on the customer and depend on the courier you will be selecting.

WILL I NEED TO SIGN MY PACKAGE ON ARRIVAL?

Yes, your package is insured right up to its reception therefore a signature is required upon delivery or you can have someone sign on your behalf if you are unavailable.

WHAT ARE THE DUTIES AND TAX COSTS?

There is no duty or tax costs, all our retail prices are inclusive.

WHAT DO I DO IF I RECEIVE A DAMAGED OR DEFECTED ORDER?

We usually guarantee a high quality and luxury service, however if you do happen to receive a damaged order or an item with a defect, we would like you to contact us at customercare@fashpick.com to provide you with our utmost customer service.

HOW DO I PURCHASE A GIFT CARD?

We are still working on our Gift Card programs please subscribe to our mailing list to receive the latest information and updates.

HOW DO I OPT IN/OUT OF COMMUNICATION FROM FASHPICK?

You can manage and change your communication settings on your account at any time. Simply log into your account at fashpick.com and click on ‘newsletter subscriptions’.

TERMS & CONDITIONS:

Welcome to www.fashpick.com (referred to as 'the website/online service), a women's fashion retail website referred to as "we/our/us".

As a user (referred to as "you/your/Customer") of the website you must read and acknowledge below the following terms and conditions.

By purchasing via the website, you agree to be bound by the Terms and Conditions here below. Read carefully before using the online service provided on www.fashpick.com. If you do not agree (or cannot comply with) any of the Terms and Conditions please refrain from using the online service mentioned above.

TERMS OF USE:

Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years old), you may use this website only under the supervision of a parent or legal guardian who agreens to be boud by these Terms of Use. Those who choose to access the website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

WEBSITE SECURITY:

You are prohibited from violating or attempting to violate the security of the website, including without limitation:

• Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
• Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and "flooding", "spamming", "mail bombing", or "crashing".
• Sending unsolicited email, including promotions and/;or advertising of products or services: or
• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

PRIVACY POLICY:

We view protection of your privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on our servers that are protected by technological security devices on a third party website.

if you object to your information being transferred or used in any way please forward your request to info@fashpick.com or deem not to use the website.

We do not sell or rent any of your information to any third parties without your explicit consent.

REGISTRATION- MY ACCOUNT:

Registration includes the information (your information) that you need to provide us to deal with us and also to contact you. You agree that we may use your information to manage your registration and to control your identity during the online checkout process.

The details provided by you during Registration will be protected in accordance with our privacy policy. Your information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through our email info@fashpick.com.

ELECTRONIC COMMUNICATION:

As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletters or by postiing notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfy any legal requirement as in writing.

We may monitor, record, store and use any telephone, email or other electronic communications with your information for training purposes, to check instructions given to us and to improve the quality of our customer service.

COOKIE POLICY:

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device.